Viewing Order Details

Feature Overview

Clicking any order in the Takeout list opens a Takeout Details dialog showing the complete information for that order — what was ordered, when it needs to be ready, the customer's contact details, and any special instructions. This gives your kitchen and front-of-house team everything they need to fulfill the order accurately.

Prerequisites / Requirements

• Your account must have Takeout view or edit permissions.
• At least one order must be present in the list for the selected date.

Step-by-Step Guide

1. On the Takeout page, locate the order you want to review in the list.
2. Click the order row to open the Takeout Details dialog.
3. The dialog displays:
   • Customer name
   • Order contents — each item and any customizations
   • Scheduled pickup or delivery time
   • Order type — pickup or delivery
   • Special instructions (if any were submitted by the customer)
4. Review the details as needed.
5. Click the X button or click outside the dialog to close it.

Common Troubleshooting / FAQs

Q: I clicked an order but the details dialog did not open. Ensure you are clicking on the order row itself. If the dialog still does not open, refresh the page and try again.

Q: The order details show no special instructions even though the customer mentioned them when ordering. Special instructions only appear if the customer entered them during the online ordering process. Verbal requests communicated by phone after the order was placed must be added manually by editing the order.