Settings — Guest Facing Checkout Survey

Feature Overview

The Guest Facing Checkout Survey lets you present a short satisfaction survey to guests at the end of their dining experience — directly within the checkout flow on the guest-facing Katalyst screen. You define the questions, and guests answer before completing payment. Their responses feed directly into the Reviews section of your dashboard, giving you real-time feedback on food quality, service, and overall experience.

How It Affects the System

• When the survey is enabled, guests are prompted to rate their experience and answer your custom questions at checkout. Disabling it hides the survey entirely from the guest checkout flow.
• The questions you configure here appear verbatim on the guest-facing checkout screen. Each question can be rated on a star scale or answered as a multiple-choice option, depending on how it is set up.
• Survey responses automatically populate the Reviews page in your dashboard. Staff and managers can view, search, and respond to feedback there.
• The employee-level comment cards visible in the Employee Comment Cards report are also driven by what guests submit through this survey.

Prerequisites / Requirements

• Restaurant edit or view permissions are required.
• A Katalyst guest-facing checkout screen must be in use for surveys to be presented to guests.

Step-by-Step Guide

Accessing the Survey Settings

1. Navigate to Settings > Guest Facing Checkout Survey.
2. The page is titled Guest facing checkout survey in the breadcrumb.

Enabling or Disabling the Survey

1. Locate the survey status toggle at the top of the page.
2. Toggle it on to activate the survey for guests, or off to disable it.

Adding a Survey Question

1. Click the + Add Question button (or equivalent add control on the page).
2. Enter the question text in the input field.
3. Select the question type (star rating, multiple choice, etc.) if the option is available.
4. Click Save or the confirm icon to add the question to the list.

Editing a Question

1. Click on the question you want to modify.
2. Update the question text.
3. The change saves automatically or click Save to confirm.

Removing a Question

1. Click the delete icon next to the question you want to remove.
2. The question is removed immediately and will no longer appear at checkout.

Reordering Questions

1. Click and drag a question using its drag handle to move it up or down in the list.
2. The order shown here is the order guests will see at checkout.

Common Troubleshooting / FAQs

Q: I enabled the survey but guests are not seeing it at checkout. The survey only appears when guests are checking out through the Katalyst guest-facing checkout screen. If your restaurant is processing payments directly through the POS without a customer-facing display, guests will not encounter the survey. Contact your Katalyst setup team to confirm the guest-facing checkout integration is active at your location.

Q: I deleted a question but its answers are still appearing in the Reviews section. Deleting a question only prevents it from appearing on future surveys. Historical responses already submitted by guests are preserved in the Reviews section for record-keeping. Past data is not removed when a question is deleted.