Payment Reports

Feature Overview

The Payments category contains reports focused on how money moved through your restaurant — credit card settlements, cash handling, comps, voids, and surcharges. These reports are essential for end-of-day reconciliation, cash management, and financial accountability.

Prerequisites / Requirements

Your account must have Reports view or edit permissions.
The Close-Out's report requires a specific sub-permission to view.

Available Payment Reports

Report	What It Shows
Checks	All checks filtered by status, payment method, and Revenue Center
Payments	Credit card batch settlements, transaction history, and payment details
Cash-Out's	All cash-out transactions recorded in the restaurant
Close-Out's	All close-out records (requires special permission)
Cash Management Report	Daily safe reconciliation and cash tracking
Comps & Voids Report	Comps and voids broken down by type, employee, and category
Comps & Discounts	Combined view of comps, discounts, and frequency analysis
Surcharges	Surcharges applied, broken down by type, employee, and category
Round It Up	Projection of collected Round It Up charitable payment amounts

Step-by-Step Guide

From the Reporting Hub, click the name of the Payment report you want to run.
Set the date range at the top of the report page.
Apply any available filters (Revenue Center, employee, payment type).
Review the loaded report data.
Click Download or Export to save the results if needed.

Common Troubleshooting / FAQs

Q: The Close-Out's report is not visible in my list. This report requires a specific sub-permission. Contact your restaurant administrator to have this permission added to your account.

Q: The Payments report is not showing a credit card batch I know was processed. Credit card batches may take up to 24 hours to appear after settlement depending on your payment processor. If a batch is still not visible after 24 hours, contact your payment processor's support team to verify the settlement status.