Searching and Filtering Reviews

Feature Overview

When you have many reviews to manage, the Search and Filter tools on the Reviews page help you quickly find specific feedback. You can search for a guest by name or keyword and filter the list to show only reviews that include written comments — making it easier to identify actionable feedback that warrants a response.

Prerequisites / Requirements

• Your account must have Reviews view or edit permissions.
• Reviews must exist in the list for search and filter to return results.

Step-by-Step Guide

Searching Reviews

1. On the Reviews page, locate the Search... input field in the Customer Reviews header bar.
2. Click into the search field and type a guest's name or a keyword that might appear in a review comment.
3. The review list filters in real time, showing only cards that match your search term.
4. Clear the search field to return to the full review list.

Filtering to Reviews with Messages

1. In the Customer Reviews header bar, click the All Reviews dropdown.
2. Select Reviews with messages from the dropdown options.
3. The list updates to show only reviews that include written guest comments.
4. To return to the complete list, click the dropdown again and select All Reviews.

Common Troubleshooting / FAQs

Q: I searched for a guest name but no results appeared even though I can see their review in the list. The search matches against the name and comment text on each review card. If the guest checked out anonymously, their name will be listed as "Anonymous" and will not match a name search. Try searching for a keyword from their comment text instead.

Q: The "Reviews with messages" filter is only showing a handful of reviews. Most guests leave only a star rating without writing a comment. The written message filter is intentionally narrow — only guests who took the extra step of typing feedback will appear in this filtered view.