Mobile order and pay

Scan. Order. Pay. Tip.

QR-code mobile ordering and payments at the table or counter — guests order and pay from their phones, kitchen gets the ticket instantly, and servers spend more time on hospitality than on running checks.

Restaurant guest scanning a QR code to order and pay from their phone at the table
  • 10–15% faster table turns

    guests pay when ready, no flagging down the server

  • Higher average tip

    default tip prompts at 18/20/22% lift average tip 3–5 points

  • Zero app download

    QR code opens a web flow — works on any modern phone

What you get

Mobile pay for the way restaurants actually serve

Mobile order/pay isn’t about replacing the server — it’s about removing friction at the moments service quality drops: the 5-minute wait for the check, the awkward card-handoff at the end of dinner, the morning coffee line that snakes out the door.

QR-code at every table

Print a QR code per table or per location. Guests scan, browse the live menu, order and pay — all from their own device. No download, no account, no friction.

Mobile-optimised checkout

Apple Pay, Google Pay, and card-on-file checkout in 3 taps. Tip prompts default to standard percentages, customisable per concept. No clunky web forms, no zoom-to-tap-tiny-buttons.

Pay-at-the-table for full service

Server-driven flow: server brings the check on a tablet or phone, guest taps NFC or scans QR, payment clears in seconds. Splits, tips, and partial payments all supported.

Counter-order for QSR and cafés

Counter QR codes let regulars skip the line — order ahead, pay, and pick up at the counter when ready. Same KDS routing as walk-in orders, no separate workflow.

Direct kitchen routing

Mobile orders flow straight to your Katalyst KDS — same routing, same pacing, same screens as POS orders. Kitchen doesn’t track a separate channel.

Loyalty and reorder built in

Returning guests can sign in, earn loyalty points, redeem rewards, and reorder their favourite items in 2 taps. Drives 25–40% reorder rate among loyalty members.

The throughput math

Why mobile pay is the cheapest table-turn upgrade

The end of a meal is where service quality drops most: guests wait an average of 5–8 minutes between asking for the check and walking out the door. That dead time costs you a partial table-turn during peak hours — and irritates guests who are ready to leave.

Mobile pay collapses that to ~30 seconds. Across a busy Friday/Saturday with 60 covers turning twice, that’s an extra 2–3 turns possible per shift on the same physical seats. At a $35 average ticket, that’s $70–105 of incremental revenue per shift per saved turn — $7,000–10,000/year per location even on conservative assumptions.

The non-revenue benefit is harder to quantify but real: server gratuity goes UP (default tip prompts at 18/20/22% anchor higher than calculator math), guest satisfaction goes UP (no waiting), and server stress goes DOWN (fewer end-of-meal scrambles). Net result: a faster, more profitable, more pleasant dining room.

FAQ

Frequently asked questions

Do customers need to download an app?

No. Mobile order and pay works through any modern phone’s web browser — guest scans the QR code, the ordering page loads instantly, and they’re ordering within seconds. No app store, no download, no friction. Returning guests can save card-on-file in their browser for one-tap reorders later.

How does this work for full-service vs quick-service?

For full-service: QR code on the table lets guests order drinks/extras directly to the kitchen, then pay-at-table when ready (no flagging the server). For QSR/cafés: counter QR codes let regulars order-ahead and pick up — useful for the morning coffee rush. Both modes are the same software, configured per location.

What payment methods are supported?

Apple Pay, Google Pay, Samsung Pay, and any major credit or debit card. International cards (UK, EU, Canadian Interac) supported. Card-on-file storage is browser-based (PCI-secure tokens), so returning guests don’t re-enter card details. Average checkout time: 8–12 seconds.

Will my servers lose tips?

Opposite — operators consistently see tips go UP. Default tip prompts at 18%/20%/22% (configurable) anchor higher than the typical hand-calculated 15–18%. Plus mobile pay reduces the awkwardness of asking for a higher tip, so guests tip closer to the suggested default. Average tip lifts 3–5 percentage points across the dining room.

What about table service expectations? Won’t guests feel ignored?

Mobile order/pay augments service, doesn’t replace it. Servers still greet, take initial orders, deliver food, and check in. The change is at the back end — drink refills, dessert orders, and check-out happen via mobile when guests choose. Most operators see guest satisfaction scores rise because of reduced wait time at the end of the meal.

How do tabs and splits work?

Guests can open a tab on the table’s QR code, add to it throughout the meal, and split the final check by item, by percentage, or evenly across multiple cards. Splits process in parallel, so a 4-way split takes the same 8 seconds as one card. Servers can also split via POS if guests prefer — same mobile pay flow either way.

Faster turns, higher tips

See mobile order and pay in action

A 30-minute walkthrough — your menu, on a working QR-code flow, with live order-to-KDS routing.