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Settings

Settings — Notifications

Feature Overview

Notifications settings control what automated alerts and messages the system sends — both to your staff via the dashboard and to guests via SMS. By tuning these settings, you can ensure the right people are informed at the right time: managers receive alerts for critical operational events, and guests receive text confirmation for reservations or takeout orders.

How It Affects the System

  • Email and in-app notifications configured here determine which events trigger alerts within the dashboard. Depending on what is toggled on, managers may be notified of things like new online orders, low inventory triggers, or reservation requests.
  • SMS Notifications controls whether automated text messages are sent to guests (e.g., reservation confirmations, order ready alerts). Enabling SMS requires that a phone number integration be active on your account.
  • SMS notification keywords and templates may be defined here, controlling the exact text guests receive in automated messages.
  • These settings apply restaurant-wide and are not scoped to individual Revenue Centers.

Prerequisites / Requirements

  • Restaurant edit or view permissions are required.
  • SMS notifications require an active SMS/phone integration on your account. Contact Katalyst support if SMS options are not visible or available.

Step-by-Step Guide

Accessing Notification Settings

  1. Navigate to Settings > Notifications.
  2. The page loads two sections: Notifications (email/dashboard alerts) and SMS Notifications.

Configuring Email and Dashboard Notifications

  1. In the Notifications section, review the list of available notification types.
  2. Toggle each notification on or off based on your operational preferences.
  3. For notifications that require an email address (such as management alerts), confirm the correct email is on file in Settings > General Contact Information.
  4. Changes save automatically.

Configuring SMS Notifications

  1. Scroll to the SMS Notifications section.
  2. Toggle SMS notifications on to enable automated text messages to guests.
  3. Review the keyword templates shown in the section — these are the pre-defined messages guests receive for events like reservation confirmations.
  4. Update any template text to match your preferred wording.
  5. Changes save automatically.

Common Troubleshooting / FAQs

Q: I enabled SMS notifications but guests are not receiving text messages. SMS notifications require an active phone/SMS integration on your account. If guests are not receiving messages despite the toggle being on, contact Katalyst support to verify your SMS integration is properly configured and active.

Q: I'm receiving too many dashboard notification alerts. Navigate to Settings > Notifications and toggle off any alert types you do not need. Each notification category can be independently enabled or disabled, so you can dial in exactly what you want to be alerted about.