Resetting Your Password

Feature Overview

If you forget your Katalyst password, you can request a password reset link directly from the login page. Katalyst will email you a secure link that allows you to choose a new password without needing to contact anyone on your team.

Prerequisites / Requirements

• Access to the email address registered to your Katalyst account.
• The ability to receive email from Katalyst (check that katalystos.com emails are not blocked by your spam filter).

Step-by-Step Guide

1. On the Katalyst login page, click the Reset Password link located below the Login button.
2. On the password reset page, enter the email address registered to your Katalyst account.
3. Click the submit button to send the reset link to your inbox.
4. Check your email for a message from Katalyst. Click the password reset link inside it.
5. Follow the on-screen prompts to enter and confirm your new password.
6. Once the reset is complete, return to the login page and sign in with your new password.

Common Troubleshooting / FAQs

Q: I requested a password reset but never received an email. Check your spam or junk mail folder. Make sure you entered the email address that is registered to your Katalyst staff account — the link can only be sent to the address on file. If you are unsure which email is registered, ask your restaurant manager or owner. If the email still does not arrive after a few minutes, contact Katalyst support.

Q: The reset link I received says it has expired. Password reset links are valid for a limited time after they are sent. If the link has expired, return to the login page and click Reset Password again to request a fresh link.