Specials and Popular Items

Feature Overview

The Specials and Popular Items setting controls which menu items are highlighted in the guest-facing Katalyst diner app and online ordering experience. Items flagged as specials or popular are surfaced prominently to customers, helping drive sales of featured dishes or seasonal offerings without requiring any changes to the main menu structure.

Prerequisites / Requirements

• Your account must have Menu view or edit permissions.
• A Revenue Center must be active and selected.
• The Katalyst diner app or online ordering must be in use at your restaurant for this setting to have a visible effect.

Step-by-Step Guide

1. In the left-hand navigation sidebar, click Kitchen Hub.
2. Under the Diner Side group, click Specials and Popular Items.
3. A list of your menu items is displayed with options to flag each as a Special or Popular Item.
4. Click the toggle or checkbox next to each item you want to highlight.
5. Click Save to publish your selections.
6. The flagged items will now appear in the designated specials or popular sections of the diner app and online ordering interface.

Common Troubleshooting / FAQs

Q: I flagged items as specials but they are not appearing in the diner app. After saving, the diner app may need to refresh to display the updated selections. Ask guests to reload the ordering page. Also confirm that the selected items are set to Active in Menu Sections — inactive items cannot be displayed as specials.

Q: I want to clear all specials at the end of a promotion. Return to Specials and Popular Items, deselect all flagged items, and click Save. The specials section in the diner app will no longer show any highlighted items.