Viewing Canceled Orders

Feature Overview

When customers cancel a takeout or delivery order, those orders are not permanently deleted. They remain accessible using the Canceled filter on the Takeout page. This allows managers to track cancellation patterns, verify refund-eligible orders, and maintain a complete order record for any given day.

Prerequisites / Requirements

• Your account must have Takeout view or edit permissions.
• At least one order must have been canceled on the selected date to populate this view.

Step-by-Step Guide

1. On the Takeout page, navigate to the date you want to review.
2. In the control bar, locate and click the Canceled toggle to enable the canceled orders filter.
3. The list updates to display orders that were canceled for the selected date, visually differentiated from active orders.
4. Click any canceled order to view its details.
5. To return to the active orders list, toggle the Canceled filter off.

Common Troubleshooting / FAQs

Q: The Canceled filter is on but the list is empty. No orders were canceled on the selected date. This is expected if all orders for that day were fulfilled. Try a different date if you are searching for a specific canceled order.

Q: I can see a canceled order but I need to reverse the cancellation. Cancellation reversal is not available directly from the Takeout page. If you need to reinstate a canceled order, you will need to create a new order manually. Contact Katalyst support if you need assistance with order recovery.