Chowly Sync

Feature Overview

Chowly Sync connects your Katalyst menu to your third-party delivery platforms (such as DoorDash, Uber Eats, and Grubhub) through the Chowly aggregator. When you update your menu in Katalyst and sync it through Chowly, your delivery platform menus update automatically — eliminating the need to make the same changes in multiple systems.

Prerequisites / Requirements

• Your account must have Menu view or edit permissions (also requires Vendors view or edit permissions).
• The Chowly integration must be enabled for your restaurant. If Chowly Sync is not visible in the Kitchen Hub, contact your Katalyst account manager.
• Your Chowly account must be connected and active.

Step-by-Step Guide

1. In the left-hand navigation sidebar, click Kitchen Hub.
2. Under the Other group, click Chowly Sync.
3. The Chowly Sync page loads, displaying your current menu and any items that have been flagged for review before syncing.
4. Review any flagged items — these may be items that have pricing issues, missing descriptions, or other information that Chowly requires before pushing to delivery platforms.
5. Resolve any flagged issues by editing the affected items in Menu Sections.
6. Return to Chowly Sync and click Sync to push your current Katalyst menu to all connected delivery platforms.
7. Allow a few minutes for the sync to complete and propagate to the delivery platforms.

Common Troubleshooting / FAQs

Q: I clicked Sync but my delivery platform menus have not updated. Delivery platform menu updates can take 10–30 minutes to fully propagate depending on the platform. If changes have not appeared after 30 minutes, check the Chowly dashboard directly to verify the sync status. Contact Chowly support if the sync appears stuck.

Q: Chowly Sync is not visible in my Kitchen Hub. This option only appears if the Chowly integration is enabled for your restaurant account. Contact your Katalyst account manager to enable Chowly for your account.