Settings — Loyalty Program

Feature Overview

Loyalty Program settings let you define the rules behind how your customers earn and redeem loyalty points. You set how many points guests accumulate per dollar spent, how points convert to redemption value, and program-wide policies. Once configured, the loyalty program runs automatically through the POS and Katalyst diner app — rewarding repeat guests and encouraging return visits without any manual staff effort.

How It Affects the System

• General Settings controls the core rules of the program: whether it is active, how points are named, and the overall point accrual structure.
• Base Point Accruals determines how many points a guest earns per dollar of net sales (e.g., 1 point per $1.00 spent). Changing this value affects all future transactions immediately — it does not retroactively alter existing point balances.
• Base Amount Accruals sets the dollar value a certain number of points represents at redemption (e.g., 100 points = $1.00 off). This directly determines how much purchasing power loyalty points have.
• When the program is inactive, guests will not earn or redeem points at the POS or through online ordering, even if they have an existing balance.
• Loyalty activity is tracked and visible in the Reports > Loyalty Program section, including member details, accrual history, and redemption records.
• The Bonus Points and Employee tabs are currently inactive (displayed but disabled).

Prerequisites / Requirements

• The Loyalty Program must be activated for your Katalyst account. If not active, the page will show "Loyalty program not active for this restaurant — Please contact Katalyst support."
• Restaurant edit or view permissions are required.

Step-by-Step Guide

Accessing Loyalty Program Settings

1. Navigate to Settings > Loyalty Program.
2. The page opens on the General Settings tab.

Enabling or Disabling the Program

1. In the General Settings section, locate the program status toggle.
2. Toggle it on to activate the loyalty program, or off to suspend it.
3. Changes apply immediately.

Configuring Point Accrual Rules

1. In the General Settings section, locate the Base Points accrual configuration.
2. Set how many points a guest earns per dollar spent (e.g., enter 1 for 1 point per $1.00).
3. The change saves automatically after a short delay.

Configuring Redemption Value

1. Locate the Base Amount redemption field.
2. Set the dollar value that a defined number of points redeems (e.g., 100 points = $1.00).
3. The change saves automatically.

Customizing Program Details

1. In the General Settings section, you can also update:
   • The loyalty program's display name (how it appears to guests)
   • Any cover photo associated with the program
2. To upload a cover photo, click the dashed upload zone and select an image file.

Common Troubleshooting / FAQs

Q: Guests are saying they are not earning points on their purchases. Confirm that the loyalty program status is set to active in Settings > Loyalty Program. Also verify that the guest has a Katalyst account and that their account is linked to the loyalty program. Points are tied to a guest's registered account — anonymous purchases do not accumulate points.

Q: The Loyalty Program page shows "Loyalty program not active for this restaurant." This means the loyalty program feature has not been enabled for your account. Contact Katalyst support to request activation. This is an account-level feature that must be turned on before configuration is possible.