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Kitchen Hub

QR Code for Customer Ordering

Feature Overview

Katalyst generates a unique QR code for each Revenue Center that guests can scan with their phone to browse your menu and place orders directly from their table. This supports both contactless ordering and menu browsing without the need for physical menus. A printable QR cube format is also available for table-top display placement.

Prerequisites / Requirements

  • Your account must have Menu view or edit permissions.
  • A Revenue Center must be active and selected.
  • Contactless ordering must be enabled in Settings > Contactless for guests to place orders via QR code (as opposed to just viewing the menu).

Step-by-Step Guide

Viewing Your QR Code

  1. In the left-hand navigation sidebar, click Kitchen Hub.
  2. Under the Diner Side group, click QR-Code for Customer Ordering.
  3. Your unique QR code for the selected Revenue Center is displayed on the page.

Downloading the QR Code

  1. On the QR-Code for Customer Ordering page, click the Download option to save the QR code as an image file.
  2. Print the image and place it at tables, on menus, or at the counter for guest use.

Printing a QR Cube

  1. On the QR-Code for Customer Ordering page, click the Print Cube option.
  2. A printable, fold-and-assemble QR code cube template will open.
  3. Print the template, cut it out, and fold it into a table-top cube display.

Common Troubleshooting / FAQs

Q: Guests are scanning the QR code but being taken to a menu they cannot order from. Verify that contactless ordering is enabled in Settings > Contactless. If the setting is off, the QR code will only display the menu without allowing orders.

Q: The QR code I downloaded is too small to scan reliably when printed. When printing, ensure you select a paper size appropriate for the display location and scale the image to fill the printable area. For table cards, a QR code of at least 1.5 inches square is recommended for reliable scanning.