Logging In

Feature Overview

The Login page is your entry point to the Katalyst restaurant management dashboard. Every feature, report, and configuration option in the platform is protected behind a secure login, ensuring only authorized team members can access your restaurant's data. Once signed in, you are directed to the Snapshot Dashboard where you can begin managing your restaurant.

Prerequisites / Requirements

• A Katalyst restaurant staff account. If you only have a guest (diner) account, you will be redirected to the Katalyst diner profile instead. Contact your restaurant manager to have a staff account created.
• Your restaurant's Subdomain — the custom prefix before .katalystos.com in your restaurant's URL (e.g., yourrestaurant in yourrestaurant.katalystos.com). Only required when accessing Katalyst from the main app URL rather than your restaurant's dedicated link.
• If your account has Two-Factor Authentication (2FA) enabled: the Google Authenticator app (or a compatible TOTP app) installed on your mobile device, configured for your Katalyst account.

Step-by-Step Guide

1. Open your web browser and navigate to your restaurant's Katalyst login page (e.g., yourrestaurant.katalystos.com).
2. If accessing from the main Katalyst URL, enter your restaurant's Subdomain in the Subdomain field at the top of the form. If you are on your restaurant's dedicated URL, leave this field blank.
3. Enter your email address in the Login field.
4. Enter your password in the Password field.
5. Click Login.
6. If your account has Two-Factor Authentication enabled, a Google Authenticator Code field will appear. Open your authenticator app, locate the 6-digit code for Katalyst, and enter it in this field.
7. You will be directed to your restaurant's Snapshot Dashboard (or to the page you were originally trying to access).

Common Troubleshooting / FAQs

Q: After logging in I see "Your account does not have access to this page. Please log in with a restaurant account to proceed." You are signed in with a Katalyst diner (customer) account. Restaurant staff accounts are separate from guest accounts. Contact your restaurant manager to have a restaurant staff account created for you.

Q: The Login button is not responding or keeps loading. A previous attempt may still be processing. Wait 10–15 seconds, then clear your browser cache and cookies, refresh the page, and try again. If the problem continues on multiple browsers, contact Katalyst support.