Staff

Feature Overview

The Staff section is where you manage your restaurant's employees. From here, you can view your full staff roster, add new team members, edit employee profiles, manage job assignments, and review labor information. Keeping your staff list up to date ensures accurate labor reports, correct POS permissions, and proper time tracking across your operation.

Prerequisites / Requirements

• Your account must have either Staff edit permissions or Full GEM access to view and manage staff.
• Job classes (roles) must be configured in Settings > Permissions before assigning employees to jobs.
• Labor settings (overtime rules, pay rates) are configured in Settings > Labor.

Step-by-Step Guide

Accessing the Staff Page

1. In the left-hand navigation sidebar, click Staff.
2. The Staff page opens displaying your current employee roster.

Viewing an Employee's Profile

1. Click on any employee in the staff list to view their profile.
2. The profile displays the employee's name, assigned job class, contact details, and any additional information on file.

Adding a New Employee

1. On the Staff page, click the + Add Employee button (or equivalent add button in the toolbar).
2. Fill in the required fields:
   • First and last name
   • Email address
   • Assigned job class
   • Any additional contact or HR details required by your restaurant
3. Click Save to create the employee record.
4. The new employee will appear in the staff list immediately.

Editing an Employee

1. Click on the employee you want to update in the staff list.
2. Modify the relevant fields in their profile.
3. Click Save to apply the changes.

Searching for an Employee

1. If a search bar is visible at the top of the staff list, type the employee's name to filter the list in real time.

Common Troubleshooting / FAQs

Q: I added an employee but they cannot log in to the POS. Adding a staff member in the Staff section creates their restaurant profile but does not automatically grant POS login credentials. Ensure the employee's PIN or login credentials have been set within their profile. Also confirm that their assigned job class has the appropriate POS permissions configured under Settings > Permissions.

Q: I do not see the Staff page in the sidebar. Access to the Staff page requires either Staff edit or Full GEM access permissions. Contact your restaurant manager or owner to have the appropriate permissions added to your account.