Accessing Catering Orders

Feature Overview

The Catering section provides a dedicated place to manage all catering orders from start to finish. Each catering order functions like a check, giving you full visibility into what was requested, when it is needed, and all associated customer and event details. This section keeps catering activity separate from your everyday dine-in and takeout operations.

Prerequisites / Requirements

• Your account must have Catering view or edit permissions.
• The Catering feature must be enabled for your restaurant. If it is not visible in the sidebar, contact Katalyst support at [email protected] to request activation.
• A Revenue Center must be active and selected.

Step-by-Step Guide

1. In the left-hand navigation sidebar, click Catering.
2. If your restaurant has multiple Revenue Centers, click the appropriate Revenue Center tab at the top of the page to select the correct one.
3. The page displays a list of all catering orders for the selected Revenue Center.
4. Each row in the table represents one catering order, showing summary details such as the customer name, event date, and order total.

Common Troubleshooting / FAQs

Q: Catering is not visible in my sidebar navigation. The Catering feature must be activated for your restaurant account. If it is missing from the sidebar, contact Katalyst support at [email protected] to request activation. Once enabled, it will appear automatically.

Q: I can see the Catering page but no orders are listed. Confirm the correct Revenue Center tab is selected. If you have multiple Revenue Centers, catering orders are scoped to the center under which they were created. Also verify the date or filter range — if a date filter is active, orders outside that range will not be displayed.