Viewing the Full Comment Card

Feature Overview

Each review card on the Reviews page shows a summary of the guest's feedback. The Comment Card dialog expands this view to show the guest's complete survey — every individual question they were asked and every answer they provided. This is useful when you need to understand the full context of a review, especially for guests who gave a low rating and you want to see which specific aspect of the experience they were responding to.

Prerequisites / Requirements

• Your account must have Reviews view or edit permissions.
• The guest must have submitted a survey response that includes answers to individual questions.

Step-by-Step Guide

1. On the Reviews page, locate the review card for the guest whose full survey you want to see.
2. On the review card, click the comment card icon or button (the icon typically looks like a card or document symbol).
3. The Comment Card dialog opens, displaying:
   • Each survey question that was presented to the guest at checkout
   • The guest's individual response to each question (rating or written answer)
4. Review the full survey responses.
5. Click anywhere outside the dialog or press the X button to close it.

Common Troubleshooting / FAQs

Q: The comment card icon is not visible on a review card. The comment card icon may only appear on reviews that contain answers to multiple questions. If a guest only submitted an overall star rating without answering individual questions, there may be no detailed comment card to view.

Q: The Comment Card dialog shows questions the guest did not answer. Some survey questions may be optional — guests can skip them without answering. Unanswered questions will appear in the comment card with a blank response.