Accessing the Reviews Page

Feature Overview

The Reviews page is your restaurant's unified guest feedback center. It brings together all customer ratings and comments submitted through the Katalyst guest-facing checkout survey, giving your management team a clear and current picture of the guest experience — all in one place.

Prerequisites / Requirements

• Your account must have Reviews view or edit permissions.
• The guest-facing checkout survey must be enabled in Settings > Guest Facing Checkout Survey for reviews to be collected and appear here.

Step-by-Step Guide

1. In the left-hand navigation sidebar, click Reviews.
2. The Reviews page opens with a Rating Summary panel at the top showing aggregate scores.
3. Below the summary, the Customer Reviews list shows individual feedback cards from guests.
4. If no reviews have been collected yet, the page displays: "List of reviews is empty — Wait for new reviews."

Common Troubleshooting / FAQs

Q: Reviews is not visible in my sidebar navigation. Access is permission-controlled. Contact your restaurant manager to confirm your account has been assigned the Reviews view or Reviews edit permission.

Q: The page shows no reviews. The guest-facing checkout survey must be both enabled in Settings > Guest Facing Checkout Survey and presented to guests at checkout. If the survey is active but no reviews appear, no guests have completed the survey yet.