Takeout & Online Orders
Overview
The Takeout screen on the Katalyst POS is where staff manage all pickup and delivery orders that arrive from online ordering channels (such as Chowly or your own online ordering setup). Each incoming order appears as a check that staff can review, update, and mark as complete when ready for pickup or delivery.
Prerequisites
- Online ordering or a third-party integration (such as Chowly) must be configured and connected to your restaurant.
- You must be logged in to the POS with access to the Takeout section.
Opening Takeout Orders
- Tap the Menu (≡) icon to open the side drawer.
- Tap Takeout or Online Orders (the exact label depends on your POS navigation setup).
The Takeout list screen appears, showing all active pickup and delivery orders for the selected date.
Reading the Takeout List
The list displays all incoming orders. Use the controls at the top to filter:
- Revenue Center dropdown — filter orders by area or revenue center.
- Date picker — switch to a different date to view past or future scheduled orders.
- Search field — type to filter orders by name or confirmation number.
- Segment filter — filter orders by status (e.g., all orders, pending, completed).
Each row in the list shows the order's status, guest name, and pickup or delivery time.
Viewing an Order's Details
- Tap any order in the list to open it.
- The Order Detail screen shows:
| Field | What it shows |
|---|---|
| Confirmation # | The confirmation number from the online ordering platform |
| Check # | The internal POS check number |
| Total | The full order total |
| Pickup or delivery time | The time the guest selected for pickup or delivery |
| Ordered time | The timestamp when the order was placed |
| Name | The guest's name |
| Phone | The guest's phone number |
| The guest's email address | |
| Allergies | Any allergy notes the guest entered |
| Comments | Any special instructions the guest added |
The ordered items are listed in a table below the details.
Marking an Order as Complete
When a pickup or delivery order is ready:
- Open the order from the Takeout list.
- Find the Is Takeout Complete toggle on the detail screen.
- Switch the toggle to On to mark the order as completed.
The order's status updates in the list.
Printing an Order Receipt
- Open the order detail screen.
- Tap the Print button to send the order summary to the receipt printer.
Troubleshooting
No orders are appearing in the Takeout list
- Confirm the correct Revenue Center is selected — if your online orders are tied to a specific revenue center, switch to that area.
- Confirm the date picker is set to today's date.
- Verify the online ordering integration is active in back office. If using Chowly, check the Chowly Sync settings.
An order shows the wrong pickup time or items
Online orders are received exactly as submitted by the guest. If the order contains errors, contact the guest directly using the phone number shown on the order detail screen.