Alerts

Overview

The Alerts feature lets managers and staff create and view short text messages that are visible to staff on the POS. Alerts are a quick way to communicate shift notes, specials, 86'd items, or any time-sensitive information to the team — all without leaving the POS app.

Prerequisites

• You must be logged in to the POS.
• Your staff role must have permission to view or create alerts.

Viewing Alerts

1. Tap the Menu (≡) icon to open the side drawer.
2. Tap Alerts.
3. The Alerts screen lists all active alerts for your restaurant.
4. Tap any alert row to read its full text.

Creating a New Alert

1. From the Alerts screen, tap New Alert at the bottom.
2. The New Alert editor opens, showing:
   • A Revenue Center dropdown — select which area the alert applies to (or leave it set to all areas).
   • A Date/Time button — set when the alert is relevant.
   • A text area — type the body of your alert message.
3. Tap Save to publish the alert. It immediately becomes visible to all staff who open the Alerts screen.
4. Tap Cancel to discard the alert without saving.

Troubleshooting

Alerts screen is not appearing in the drawer

The Alerts option in the navigation drawer depends on your restaurant's configuration and your staff role. If it is not visible, contact a manager to verify the feature is enabled and your role has the appropriate access.

A saved alert is not visible to other staff

Confirm the alert was saved (not canceled). Also verify the Revenue Center on the alert matches the area where the other staff member is logged in.