Age Verification

Overview

The Age Verification feature appears automatically when a guest orders an item that requires proof of age — such as alcohol. Staff are prompted to verify the guest's age before the item can be added to the check. Verification can be completed by scanning the guest's ID or by manually entering their date of birth.

Prerequisites

• Age verification must be configured for specific menu items in your back office.
• For barcode scanning, the POS app must have camera access enabled.

When Age Verification Appears

The Age Verification Required modal appears automatically on the POS screen when staff attempt to add an age-restricted item to a check. The modal displays:

• The title: Age Verification Required
• A message stating the required age for the item (e.g., "Verify 21+ for [Item Name]")
• Status messages as verification progresses

Verifying by Scanning an ID

1. When the Age Verification Required modal appears, tap Scan ID.
2. The camera activates. Hold the guest's ID in front of the camera.
3. The POS reads the ID's barcode or magnetic data.
4. The status updates to "Verifying..." while the age is checked.
5. If successful, the status shows "SUCCESS: Age verified." and the item is added to the check.

Verifying by Manual Entry

If scanning is not possible (e.g., the ID does not scan cleanly):

1. Tap Enter Manually on the Age Verification modal.
2. A date picker wheel appears.
3. Set the guest's birthday using the date picker.
4. Tap Verify.
5. The POS calculates whether the guest meets the required age.
6. If the guest qualifies, verification succeeds and the item is added to the check.

What Happens if Verification Fails

If verification fails, the item is not added to the check. Staff should not override a failed verification without following your restaurant's policy.

Canceling Verification

• Tap Cancel on the Age Verification modal to dismiss it without adding the item to the check.

Troubleshooting

The scan is repeatedly failing to read the ID

• Ensure the ID is held flat, fully within frame, and well-lit.
• Try switching to Enter Manually if the physical ID is difficult to scan (e.g., worn or laminated).

Age Verification is not appearing for an alcohol item

Age verification only triggers for items that have the age-gate configured in the back office. If an item is not triggering verification, a manager should verify the item's settings in back office.